Shipping Policy

Last Updated: July 2026

Thank you for shopping with us. We are committed to delivering your orders safely and on time across India.

Order Processing

• All orders are processed within 1–2 business days after payment confirmation.
• Orders placed on Sundays or public holidays will be processed on the next business day.
• During festive seasons or sale events, order processing may take slightly longer.

Shipping Coverage

We currently ship to all serviceable locations across India.

Please note that delivery is subject to courier service availability in your area.

Estimated Delivery Time

• Metro Cities: 2–4 business days
• Tier 2 & Tier 3 Cities: 3–6 business days
• Remote Areas: 5–8 business days

Delivery timelines are estimates and may vary due to weather, courier delays, or other unforeseen circumstances.

Shipping Charges

Shipping charges are displayed at checkout based on your delivery location.

Free shipping may be available on selected products or for orders above a specified minimum purchase amount.

Order Tracking

Once your order has been shipped, you will receive an email or SMS containing your tracking details so you can monitor your shipment.

Delivery

Please ensure your shipping address, PIN code, and contact number are correct before placing your order.

If the courier is unable to deliver due to an incorrect address, unavailable recipient, or repeated failed delivery attempts, the order may be returned to us. Additional shipping charges may apply for re-dispatch.

Damaged, Missing, or Incorrect Items

If you receive a damaged, defective, missing, or incorrect item, please contact us within 48 hours of delivery.

To help us resolve your request quickly, please include:

• Your order number
• Clear photographs of the package and the item(s)
• A brief description of the issue

Delivery Delays

While we strive to deliver every order within the estimated timeframe, delays may occur due to weather conditions, natural disasters, strikes, government restrictions, or courier-related issues beyond our control.

Contact Us

For any questions regarding your order or shipping, please contact our customer support team.

Email: [email protected]

Customer Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM (IST)

Return & Refund Policy

Last Updated: July 2026

Thank you for shopping with us. We strive to provide high-quality baby products and ensure customer satisfaction.

Baby Clothing

Due to hygiene and safety reasons, baby clothing is not eligible for return or exchange once delivered.

We request customers to carefully review the size, colour, and product description before placing an order.

Exceptions: If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with your order number and clear photographs. We will review your request and provide a suitable resolution.

Toys

We offer a 5-day return policy for toys.

To be eligible for a return:

• The return request must be made within 5 days of receiving the order.
• The toy must be unused, in its original packaging, and in the same condition as received.
• All tags, accessories, manuals, and invoices must be included.

Returns will not be accepted for toys that show signs of use, damage caused after delivery, or missing original packaging.

Non-Returnable Items

The following items cannot be returned:

• Baby clothing (except for damaged, defective, or incorrect items)
• Products damaged due to misuse or improper handling
• Items returned without original packaging or accessories
• Products purchased during clearance or final sale, unless they arrive damaged or incorrect

Refunds

Once your returned toy is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, the refund will be processed to your original payment method within 5–7 business days. Processing time may vary depending on your bank or payment provider.

Exchanges

Exchanges are only offered for products that are received damaged, defective, or incorrect, subject to stock availability.

Contact Us

If you have any questions about returns or refunds, please contact our customer support team.

Email: [email protected]

We are committed to resolving your concerns as quickly as possible.

Contact Us

We're here to help! Whether you have a question about your order, need assistance with a product, or simply want to get in touch, we'd love to hear from you.

Customer Support

Email: [email protected]

Support Hours:

• Monday to Saturday: 10:00 AM – 6:00 PM (IST)
• Sunday: Closed

Need Help?

You can contact us for:

• Order status and tracking
• Product enquiries
• Returns and refunds
• Shipping information
• Payment-related queries
• General support

We aim to respond to all email enquiries within 24 business hours.

Thank you for choosing our store. We appreciate your trust and look forward to serving you and your little one!